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Introduction to selling on ebay
How to sell on ebay Tutorial 1: Register on ebay
How to sell on ebay Tutorial 2: Create A Paypal Account
How to sell on ebay Tutorial 3: Listing An Item To Sell On ebay
How to sell on ebay Tutorial 4: Selling on ebay Auction Format
How to sell on ebay Tutorial 5: calculate ebay fees
How to sell on ebay Tutorial 6: Selling on ebay Fixed Format
How to sell on ebay Tutorial 7: Manage your Sales On eBay
How to sell on ebay Tutorial 8: How to Build A Positive Feedback On ebay
How to sell on ebay Tutorial 9: Design your ebay store
How to sell on ebay Tutorial 10: How to Find Products To sell on ebay "Wholesale or Dropshipping"
Selling on ebay Tutorial 11: How I Do IT
Selling on ebay Tutorial 12: How To Make Money With ebay classifieds
Selling on ebay Tutorial 13: How To Use Ebay Selling Manager
Click here to read more selling on ebay articles. New Article is added every week !
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Dealing with Difficult Ebay Buyers
Being an eBay seller means that you deal with potential eBay buyers several times a day. And like all other sellers you can face some problems with your customers. Although most of eBay buyers are very nice to deal with, there are some others who can cause you trouble. To respond angrily might be the first thought to cross your mind when dealing with not easy to satisfy buyers, but you have to reconsider that, especially if you depend on eBay as a source of income for you and your family.
One of the most common issues when dealing with difficult eBay buyers mostly comes up during one of your ongoing auctions. It is very common to receive a note from a customer asking you to reduce your price on one of the items on your lists. As a matter of fact, some eBay buyers can bring up the fact that some items, similar to yours, are being listed with lower prices in other auctions. Whenever this occurs you should stay calm. Simply put forward that your prices can not be reduced for the moment. Then kindly suggest that they can search for more low-priced items in some other auction, as may be other eBay sellers are offering more low-cost products. Always keep in mind that it is your call whether to reduce your prices or not, so do not feel forced to do it.
Some other situation that usually comes up on eBay, relating to difficult eBay customers, is the payment method. Several eBay buyers assume that all eBay sellers take on the same ways of payment, which is not true. No matter what ways of payment you accept, you should write them down in your auction listings. As a matter of fact, eBay has a whole section dedicated for that, but most eBay sellers do not make use of it. In case you are dealing with a buyer who prefers to use a different arrangement, you should act cautiously until you make the deal. Otherwise, eBay must be informed. Finally you should consider getting yourself a PayPal account because it is one of the most trusted methods of payment for most eBay Buyers.
On top of all problems that you might face when dealing with difficult eBay customers is the fact that some of them refuse to pay for their purchases. As an eBay seller, you definitly know that when a bid is won, the eBay buyer should pay for whatever he bid for. However, not every buyer does. When you try to ask for your money from a buyer who did not pay for what he bought, you should act responsibley. By reminding him with a couple of simple notes, you guarantee that your positive image will be preserved. In case the eBay buyer did not respond to your notes, you should contact eBay support in a week or so. eBay adopts a procedure that allows you to get your fees back, in addition to a process that grants eBay buyers who do not pay with negative ratings.
One of the problems that you might likely face when dealing with difficult customers is the unhappy ones. Some eBay buyers feel unsatisfied with the products they got from you and this is not good for your business. So you have to make sure that you posted a detailed description of whatever you are selling supported with clear pictures to avoid this. It is also recommended that you state on your ebay page a return policy upon dissatisfaction, whether you have one or not. In case you purposely or accidentally misguided an eBay customer, you ought to straighten things out. However, on the other hand you should stand up for your rights, in case you are being fooled or conned.
Above- stated problems are only a couple of the several ones that you might fall upon as an eBay seller. Regardless of what the situation is, you are asked to act responsilbly and calmly. Finally, you will be glad that you did.
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